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Return and Exchange Policy

Return and Exchange Policy

Shammo Trading Store

At Shammo Trading Company, in our commitment to customer satisfaction and trust, and given our dedication to credibility and the Golden Guarantee, we outline below the Return and Exchange Policy for our online store. This policy is designed to ensure customer rights and achieve the highest quality standards.

First: Return and Exchange Conditions Customers may request a return or exchange of products subject to the following conditions:

  • Submit a return or exchange request within 14 days from the date of receiving the order.

  • The product must be unused, in its original condition, and in its original packaging.

  • The invoice or proof of purchase must be attached.

  • The product must not be among the excluded items (see Exclusions section).

Second: Returnable Items

  • Products that arrive damaged or do not match the stated specifications.

  • Products shipped in error.

  • Unopened products that have maintained their quality and safety.

Third: Non-Returnable Items In the interest of health, safety, and the quality of food products, the following cannot be returned or exchanged:

  • Dates, honey, olive oil, or any food products that have been opened or used.

  • Products that have been subjected to poor storage conditions after receipt.

  • Special offers or discounted products (if applicable, unless there is a defect).

Fourth: Return and Exchange Procedures

  • Contact Customer Service via available channels within the specified period.

  • Explain the reason for the return or exchange, attaching photos of the product if necessary.

  • Wait for support team approval before shipping the item back.

  • Return the product according to the specific instructions provided.

Fifth: Shipping Costs

  • Shammo Trading Company bears the shipping costs if the error is on our part or if a defect is found in the product.

  • The Customer bears the shipping costs for returns due to personal reasons unrelated to product quality.

Sixth: Refunds

  • Refunds are processed after the product is received and inspected.

  • The refund will be issued using the same payment method within 7 to 14 business days.

  • In the case of an exchange, the replacement product will be shipped after the inspection process is completed.

Seventh: Force Majeure Shammo Trading Company is not liable for delays or failure to return resulting from circumstances beyond our control, such as natural disasters or delays by shipping companies.

Eighth: Contact Us For any inquiries regarding the Return and Exchange Policy, please contact our Customer Service team via the approved communication channels on the store.

Shammo Trading Company The Premier Destination for Premium Dates and Natural Products in Turkey First Class – Credibility – Fast Delivery – Golden Guarantee

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