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Privacy Policy

Privacy Policy

Shammo Trading Store

At Shammo Trading Company, we welcome you and affirm our full commitment to protecting your privacy and personal data. This Privacy Policy has been prepared to explain how we collect, use, and protect information when you visit or use our online store, the premier destination for lovers of premium dates and natural products in Turkey.

First: Information We Collect We may collect various types of information when you use our store, including:

  • Personal Information:

    • Full Name

    • Phone Number

    • Email Address

    • Shipping and Billing Address

  • Order and Payment Information:

    • Order and product details

    • Payment method (We do not store bank card details)

  • Technical Information:

    • IP Address

    • Browser and device type

    • Usage data within the site

Second: How We Use Information We use the information we collect for the following purposes:

  • Processing orders and executing shipping and delivery quickly and efficiently.

  • Communicating with customers regarding orders or inquiries.

  • Improving the quality of our services and user experience.

  • Sending offers or updates (only with your prior consent).

  • Complying with legal and regulatory requirements.

Third: Data Protection At Shammo Trading Company, we are committed to taking all appropriate technical and organizational measures to protect your data from:

  • Unauthorized access.

  • Illegal modification or disclosure.

  • Loss or damage.

  • We confirm that all payment transactions are processed through secure and certified payment gateways, and we do not store credit card data.

Fourth: Sharing Information with Third Parties We maintain the confidentiality of your information and do not sell or rent it to any third party. We may share some data only with:

  • Shipping and delivery companies to fulfill orders.

  • Electronic payment service providers.

  • Legal authorities upon official request.

  • This is done only within the limits of necessity.

Fifth: Cookies Our store may use cookies to improve the browsing experience, such as:

  • Saving user preferences.

  • Analyzing visitor traffic within the site.

  • You can disable cookies from your browser settings, noting that this may affect some site functions.

Sixth: User Rights You have the right to:

  • Request access to your personal data.

  • Modify or update your information.

  • Request the deletion of your data (unless there is a legal obligation to retain it).

  • Opt-out of receiving marketing messages.

Seventh: Amendments to the Privacy Policy Shammo Trading Company reserves the right to modify or update this Privacy Policy at any time. Any amendments will be posted on this page, and your continued use of the store constitutes acceptance of the amendments.

Eighth: Contact Us If you have any inquiries or requests regarding the Privacy Policy, you can contact us via the communication channels available on the store.

Shammo Trading Company The Premier Destination for Premium Dates and Natural Products First Class – Credibility – Fast Delivery – Golden Guarantee

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Distance Sales Agreement

29/4/2023

Distance Sales Agreement

Distance Sales Agreement Shammo Trading StoreThis Distance Sales Agreement has been concluded in accordance with the laws and regulations in force in the Republic of Turkey and constitutes a legally binding agreement between Shammo Trading Company (The Seller) and the Customer (The Buyer) upon the completion of a purchase via the online store.First: PartiesThe Seller: Shammo Trading Company.Activity: Sale of premium dates and natural products (dates, honey, olive oil, etc.).Sales Channels: Online Store.The Buyer: The natural or legal person who purchases via the online store and whose details are registered during the order process.Second: Subject of the Agreement The purpose of this agreement is to regulate the rights and obligations of both parties regarding the distance sale of products displayed on the Shammo Trading Company store, including terms of ordering, payment, delivery, return, and exchange.Third: Product Information and PricingAll products are displayed with their description and price in the currency approved within the store.Prices include taxes unless stated otherwise.The Buyer bears shipping costs, if any, which are clarified before completing the order.Fourth: Order and PaymentThe order is considered effective upon the successful completion of the payment process.The Buyer is obligated to provide correct and accurate information during the order.Payments are processed via secure and certified electronic payment gateways; the store does not retain bank card details.Fifth: Delivery and ShippingOrders are shipped to the address specified by the Buyer.Delivery time varies depending on the customer's location and the shipping company.The Seller is not liable for delays caused by shipping companies or circumstances beyond control.Sixth: Right of Withdrawal The Buyer has the right to withdraw from the purchase within 14 days from the date of receiving the product, without giving any reason, subject to the following conditions:The product must be unused and in its original condition.Exception: Food products that have been opened or used are excluded for health and safety reasons.The withdrawal request must be submitted within the legal period via approved communication channels.Seventh: Return and RefundReturn and refund operations are subject to the store's approved Return and Exchange Policy.The amount is refunded using the same payment method within the legal period after inspecting the product.Eighth: Buyer's ObligationsEnsure the accuracy of order data.Receive the order at the scheduled time.Use products according to recommended usage and storage instructions.Ninth: Seller's ObligationsDeliver products matching the displayed specifications.Maintain the quality and safety of the products.Respect the privacy of customer data.Tenth: Force Majeure Neither party shall be liable for failure to perform obligations resulting from force majeure circumstances, such as natural disasters, government decisions, or service interruptions.Eleventh: Dispute Resolution and Applicable Law This agreement is governed by the laws of the Republic of Turkey. In the event of a dispute, the competent Turkish courts shall have jurisdiction.Twelfth: Validity of the Agreement Completing the purchase process via the online store constitutes the Buyer's express acceptance of all terms of this agreement.Shammo Trading Company The Premier Destination for Premium Dates and Natural Products in Turkey First Class – Credibility – Fast Delivery – Golden Guarantee

Return and Exchange Policy

29/4/2023

Return and Exchange Policy

Return and Exchange Policy Shammo Trading StoreAt Shammo Trading Company, in our commitment to customer satisfaction and trust, and given our dedication to credibility and the Golden Guarantee, we outline below the Return and Exchange Policy for our online store. This policy is designed to ensure customer rights and achieve the highest quality standards.First: Return and Exchange Conditions Customers may request a return or exchange of products subject to the following conditions:Submit a return or exchange request within 14 days from the date of receiving the order.The product must be unused, in its original condition, and in its original packaging.The invoice or proof of purchase must be attached.The product must not be among the excluded items (see Exclusions section).Second: Returnable ItemsProducts that arrive damaged or do not match the stated specifications.Products shipped in error.Unopened products that have maintained their quality and safety.Third: Non-Returnable Items In the interest of health, safety, and the quality of food products, the following cannot be returned or exchanged:Dates, honey, olive oil, or any food products that have been opened or used.Products that have been subjected to poor storage conditions after receipt.Special offers or discounted products (if applicable, unless there is a defect).Fourth: Return and Exchange ProceduresContact Customer Service via available channels within the specified period.Explain the reason for the return or exchange, attaching photos of the product if necessary.Wait for support team approval before shipping the item back.Return the product according to the specific instructions provided.Fifth: Shipping CostsShammo Trading Company bears the shipping costs if the error is on our part or if a defect is found in the product.The Customer bears the shipping costs for returns due to personal reasons unrelated to product quality.Sixth: RefundsRefunds are processed after the product is received and inspected.The refund will be issued using the same payment method within 7 to 14 business days.In the case of an exchange, the replacement product will be shipped after the inspection process is completed.Seventh: Force Majeure Shammo Trading Company is not liable for delays or failure to return resulting from circumstances beyond our control, such as natural disasters or delays by shipping companies.Eighth: Contact Us For any inquiries regarding the Return and Exchange Policy, please contact our Customer Service team via the approved communication channels on the store.Shammo Trading Company The Premier Destination for Premium Dates and Natural Products in Turkey First Class – Credibility – Fast Delivery – Golden Guarantee